Dental Lab Shipping Policy & US Customs Clearance

At China Dental Design, we deeply understand that predictable “Turnaround Time” is critical to the profitability of your US dental practice or laboratory. A delayed restoration means a rescheduled patient, frustrated doctors, and lost clinical chair time. That is precisely why we have partnered exclusively with top-tier global logistics providers to ensure our B2B shipping process is as reliable and fast as a local lab right down the street.

---

1. Premium Shipping Methods & Carriers

To guarantee speed and security, we strictly utilize Express Air Freight for all physical shipments entering the United States. We absolutely do not use slow international postal services or unpredictable sea freight.

• Primary Global Carriers: DHL Express, FedEx International Priority, and UPS Worldwide Saver.
• Service Level: Door-to-Door Delivery (The courier picks up the finished cases directly from our facility and delivers them straight to your clinic’s reception desk).
• Real-Time Tracking: Every single shipment is assigned a secure Tracking Number, dispatched automatically to your email the moment the package leaves our facility.

2. Predictable Turnaround Times

For our B2B partners in the USA, our standard turnaround time is mathematically calculated to keep your scheduling accurate:

3. B2B Shipping Costs & Free Shipping Tiers

To keep your operational costs highly predictable, we offer a simplified, transparent shipping rate structure:

• Standard Flat Rate: A highly subsidized fixed fee applies to small, individual packages. Please contact our support team for the current US Dollar rate card.
• Bulk Shipping Discount (Free Shipping): We highly encourage our lab partners to consolidate cases. If you ship 10+ units per package or commit to a specific monthly volume, China Dental Design covers the entire freight cost (100% Free Outbound Shipping).

4. US Customs & FDA Clearance (The “Worry-Free” Promise)

Many US dentists and labs hesitate to outsource internationally due to the fear of packages getting stuck in US Customs. We handle 100% of this for you.

• Strict FDA Compliance: All packages are meticulously labeled with the correct FDA Product Codes and our official Manufacturer Registration Numbers to ensure seamless, red-flag-free entry into the USA.
• Automated Paperwork: Our dedicated logistics department prepares all complex international Commercial Invoices and Air Waybills. You do not need to fill out any customs declarations.

5. Receiving Inspection & Damage Policy

While our shipping department packs all ceramics and models in custom-engineered, reinforced, shock-proof packaging, we understand that rough handling by international couriers can occasionally happen.

• Upon Delivery: Please visually inspect the external DHL/FedEx box. If it looks severely crushed, punctured, or wet, take a photo BEFORE opening it.
• Damaged Contents: If a physical model or crown is broken inside, take a clear, high-resolution photo and email it to us immediately. We will bypass the standard queue and initiate a Priority Rush Remake at no cost to you.

6. Sending Analog Cases TO Us (Physical Impressions)

While we are a digital-first facility, if you absolutely must send physical PVS impressions or stone models from the US to our lab in China:

1. Request an Inbound Label: Email us to request a heavily discounted, pre-paid FedEx/DHL shipping label.
2. Pack Securely: Wrap models individually in heavy bubble wrap. Place them in a crush-resistant corrugated box to prevent transit damage.
3. Schedule Pickup: Simply call your local courier to pick up the package directly from your office.

*B2B Pro Tip: Transitioning your clinic or lab to an Intraoral Scanner (Digital Impressions) completely eliminates inbound shipping costs and saves you 3-4 days of transit time!